The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
I already wasn’t eating BK. And this makes me want to even less. The fake/forced “friendliness” I personally find off-putting. It’s like Chick-fil-a they have to say “my pleasure”. Just some force creepy cult vibes (for some very mediocre food). Idk, maybe it’s me, but knowing someone is being micro-enslaved (sorry, “managed”) just rubs me the very wrong way.
Plus side, my hatred for AI and all these places forcing it on customers, I’ve spent WAY less money eating out and have been eating way better. So silver lining I suppose.